Privacy Policy
Last updated: January 2026
1. Information We Collect
When you book a ride with Total Town Car Service, we collect information necessary to provide our transportation services:
- • Contact Information: Name, email address, and phone number
- • Trip Details: Pickup and drop-off locations, date, time, and special requests
- • Payment Information: Credit card details (processed securely through Stripe)
- • Flight Information: Flight numbers for airport pickups (optional)
2. How We Use Your Information
We use the information we collect to:
- • Process and confirm your bookings
- • Communicate with you about your rides (confirmations, updates, driver details)
- • Process payments securely
- • Improve our services and customer experience
- • Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- • With Drivers: Pickup location, time, and your name to complete your ride
- • Payment Processors: Stripe processes all credit card transactions securely
- • Communication Services: Twilio for SMS confirmations, Mailjet for email
- • Legal Requirements: When required by law or to protect our rights
4. Data Security
We take the security of your information seriously:
- • All payment information is processed through Stripe's secure, PCI-compliant platform
- • We use HTTPS encryption for all data transmission
- • We never store your full credit card numbers on our servers
- • Access to personal data is limited to authorized personnel only
5. Cookies & Analytics
Our website uses cookies and analytics tools to improve your experience:
- • Essential Cookies: Required for the booking system to function
- • Analytics: Google Analytics helps us understand how visitors use our site
- • Local Storage: We save your booking progress locally so you can continue where you left off
6. Your Rights
You have the right to:
- • Request access to your personal information
- • Request correction of inaccurate information
- • Request deletion of your data (subject to legal retention requirements)
- • Opt out of marketing communications
7. Data Retention
We retain your booking information for a reasonable period to provide our services, handle disputes, and comply with legal obligations. Payment transaction records are kept as required by financial regulations.
8. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us: