Help Center

Frequently Asked Questions

Your questions about our Minneapolis Limo, Black Car, and Airport Taxi services, answered.

Booking your ride is easy. The quickest method is to use the secure form on our Book Now page. For more complex itineraries or to speak with a representative about our limo service, please call us directly.

For standard black car or taxi service, we recommend booking at least 24 hours in advance. For specialty vehicles like a stretch limo or for major events, we suggest booking 1-2 weeks ahead to ensure availability.

Our fares are calculated based on the distance of the trip, the type of vehicle selected, and any additional services requested. Unlike a conventional taxi, our rates are transparent and provided upfront. Hourly rates are also available for charters.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and cash. For online bookings, payments are processed securely through Stripe. Corporate accounts can be set up for monthly invoicing.

Yes, reservations can be cancelled or modified up to 2 hours before the scheduled pickup time at no charge. For cancellations within 2 hours, a cancellation fee may apply. Contact us immediately if you need to make changes to your booking.

We periodically offer promotional discounts for first-time customers and special occasions. Corporate accounts receive preferential rates. Use the promo field on the booking page if you have a current code.

Tips are not automatically included. At checkout you can add a tip of your choice — the default suggestion is 20%, and you can adjust it to any amount, including $0. Tips go directly to your chauffeur.

Our MSP airport taxi service provides prompt and efficient transportation in a luxury taxi. Our MSP airport limo service offers a premium experience with a higher-end vehicle, a complimentary meet-and-greet service inside the airport, and assistance with luggage. Both are superior options for MSP transportation.

We use real-time flight tracking software. When you book your airport limo or taxi, we ask for your flight number. This allows us to monitor your flight's status and automatically adjust your pickup time for any delays or early arrivals, ensuring your chauffeur is there when you land.

We offer a complimentary wait time for all MSP airport limo and black car pickups. This includes 30 minutes for domestic flights and 60 minutes for international flights after your plane has arrived at the gate. This gives you ample time to deplane and collect your luggage without stress.

Airport transfers from MSP to downtown Minneapolis start at $59 for our luxury sedan service. SUV service starts at $69. Prices are all-inclusive with no hidden fees. Get an instant quote on our booking page for your exact destination.

For Terminal 1 (Lindbergh), meet your driver at the designated Ground Transportation area on the lower level. For Terminal 2 (Humphrey), meet outside Door 1 on the ground level. Your driver will contact you with specific instructions and will be holding a sign with your name.

Yes, we can provide car seats upon request at no additional charge. Please specify the age and weight of your child when booking so we can ensure the appropriate seat (infant, toddler, or booster) is available. You may also bring your own car seat if preferred.

The drive from Minneapolis-St. Paul International Airport (MSP) to downtown Minneapolis is approximately 12 miles and takes 18-25 minutes in normal traffic via Highway 62 and I-35W. Allow extra time during rush hour (7-9 AM and 4-6 PM).

Yes. Mall of America is just 3 miles from MSP airport — about a 10-minute drive. We provide direct sedan, SUV, and taxi service between MSP and the Mall of America with flat-rate pricing.

Our luxury taxis accommodate up to 3 passengers and 2-3 standard suitcases. Our SUVs can hold up to 6 passengers and more luggage, making them ideal for an airport limo trip with family. Please contact us for specifics if you have oversized luggage or a large group.

We offer both. You can book a direct, one-way trip (common for our airport taxi service), or you can charter a black car or limo on an hourly basis. Hourly charters are perfect for events, business meetings, or a night out in Minneapolis.

Our sedan service ($59+) is ideal for 1-3 passengers with standard luggage — efficient, executive-style transportation. Our SUV service ($69+) accommodates up to 6 passengers and significantly more luggage, and is preferred for families, larger groups, or anyone wanting extra cabin space and headroom.

Yes, we specialize in providing black car services for corporate clients. We offer centralized billing, customized reporting, and a dedicated account manager to handle all your transportation needs, from airport transfers to executive roadshows.

Yes. Our wedding packages include luxury vehicles for the wedding party, guest shuttle service between venues, and decorated vehicles on request. We can also coordinate transportation for bachelor/bachelorette parties and rehearsal dinners. Contact us for a custom quote.

Yes. We provide direct one-way and round-trip service from Minneapolis (and MSP airport) to Rochester and Mayo Clinic — approximately 85 miles, ~90 minutes. Flat-rate packages are available, and we accommodate medical-appointment schedules. See our Rochester service page for details.

Absolutely. The safety of our passengers is our highest priority. Every chauffeur on our team is fully licensed, has passed a comprehensive background check, and undergoes continuous professional training. This is a core part of our commitment to providing a secure and reliable limo service.

If you believe you have left an item in one of our vehicles, please contact us immediately. We will do our best to locate your property. While we are not liable for lost items, our team will make every effort to return them to their rightful owner.

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