Trip Details
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Frequently Asked Questions
What happens after I book a ride online?
You receive a confirmation by text and email within minutes showing your pickup time, addresses, vehicle and flat fare. The evening before, or a few hours before a same-day ride, you get a reminder. When your chauffeur is on the way, a text shares their name and vehicle, and another arrives when they are at your door.
When am I charged for a car service booking?
If you choose to pay online, your card is charged through Stripe when you confirm the booking, for the flat fare shown on the form. If you choose to pay the driver, nothing is charged in advance and you settle by card or cash at the end of the ride. Either way the price does not change unless you change the trip.
Can I change or cancel my ride after booking?
Yes. Changes and cancellations are free up to 24 hours before pickup. Call (612) 999-5382 or reply to your confirmation message with the new time, address or vehicle, and dispatch updates the reservation and sends a fresh confirmation. Inside 24 hours, call as early as possible; a fee may apply because a chauffeur has already been assigned.
Will I get a text message from my driver?
Yes, if you opt in to SMS on the booking form. You will receive a booking confirmation, a reminder before pickup, a message with your chauffeur's name and vehicle when they depart, and an arrival text. Standard message rates apply, and you can reply STOP at any time to end texts without affecting your ride.
What if my flight lands late or early?
Enter your flight number on the booking form and your pickup time follows the flight automatically. Your chauffeur tracks the arrival in real time and is at MSP when you land, whether the flight is early or delayed. Complimentary wait time runs 30 minutes after domestic arrivals and 60 minutes after international arrivals, so normal deplaning and baggage time costs nothing.
How is the fare calculated on the booking form?
Fares are flat rates based on the distance between your pickup and drop-off addresses and the vehicle you choose. The Lincoln Continental starts at $49, the Mercedes-Benz S-Class at $59 and the Cadillac Escalade at $69. Add-ons show as line items: meet and greet $15, child seats $25 each, extra stops $15 each, a $15 MSP pickup fee and a $20 surcharge between 7 PM and 6 AM.
Is the price shown on the booking form the final price?
Yes. The fare you see before you confirm is the fare you pay, including any add-ons you selected. There is no surge pricing, no running meter and no charge for traffic or weather delays. The total changes only if you change the trip, for example by adding a stop, switching vehicles or waiting beyond the complimentary window.
Can I book a ride for someone else?
Yes. Enter the passenger's name and mobile number on the form so the chauffeur can reach them, and add your own contact details as the booker. You can pay online with your card while the passenger receives the pickup texts. Many clients book this way for parents, visiting colleagues, patients traveling to Mayo Clinic and teens heading to prom.